Terms and Conditions of Sale
Dear Customer,
Thank you for choosing Pure Spain.
These Terms and Conditions of Sale explain the agreement that applies whenever you purchase products from https://purespain.co.uk, by telephone or through any other ordering method offered by Iberica Ltd.
By placing an order, you confirm that you have read and accepted these Terms and Conditions.
Definitions
Throughout these Terms:
Pure Spain, we, our and us mean Iberica Ltd, trading as Pure Spain, which operates https://purespain.co.uk.
You and your refer to the customer purchasing goods from us.
About These Terms
These Terms explain how orders are accepted, processed and supplied.
They describe our obligations to provide the products you have ordered and your responsibilities when placing an order.
They also explain payment, delivery, cancellations, ownership of goods and your legal rights as a customer.
Placing an Order
Orders may only be placed by private consumers purchasing for personal use. Customers wishing to purchase products for resale or wholesale purposes should contact us directly.
Submitting an order does not automatically create a binding contract.
Every order you place represents an offer to purchase goods from Pure Spain.
You are responsible for ensuring that all information supplied during checkout, including delivery details and contact information, is complete and accurate.
We are unable to process orders where essential information is missing or incorrect.
Order Confirmation and Acceptance
After your order has been submitted, you will receive an email acknowledging that we have received it.
This email is not an acceptance of your order.
Your order will only be accepted when we send you a separate dispatch or shipping confirmation confirming that the goods have been prepared for shipment.
That confirmation email will normally include:
- Your order number.
- Details of the products purchased.
- Delivery information.
- Tracking details where available.
Until that point, we reserve the right to refuse or cancel an order.
When We May Refuse an Order
Although uncommon, we may decline an order for reasons including:
- A product becoming unavailable.
- Payment authorisation failing.
- Pricing or product description errors.
- Failure to satisfy legal age requirements for alcohol purchases.
- Website or technical issues affecting the order.
- Suspected fraud or misuse.
We are not obliged to explain every decision to refuse an order.
Product Information
We work hard to ensure that product descriptions, photographs and specifications accurately represent the products we sell.
However, some differences may occur.
For example:
- Product names may include Spanish terminology or translations.
- Images are provided for illustration only.
- Packaging and appearance may vary from the photographs shown.
- Stated weights normally refer to net weight unless specifically stated otherwise.
- Some products sold individually may vary slightly in weight due to the nature of artisan food production.
If we discover that an ingredient list or product description is materially incorrect, we will work with you to provide an appropriate remedy.
Product Availability
Products shown on our website are generally available unless marked as “Sold Out”.
Adding a product to your basket does not reserve stock.
Products remain available to other customers until your order has been completed successfully.
If an item is unavailable after your order is placed, we may contact you regarding an estimated restock date or discuss suitable alternatives.
Pricing
All prices shown on the Pure Spain website are displayed in Pounds Sterling (£).
Unless otherwise stated, prices include UK VAT at the applicable rate.
Prices may change without prior notice.
If an obvious pricing error occurs, we reserve the right to cancel the affected order before dispatch.
Products without a displayed price are not available for purchase.
Alcohol Sales
Pure Spain complies fully with UK age-restriction legislation.
Alcohol will only be sold to customers aged 18 or over.
By purchasing alcoholic products you confirm that:
- You are at least 18 years old.
- Any intended recipient is also over the age of 18.
- All information supplied during the ordering process is accurate.
Deliveries containing alcohol may require an adult signature and acceptable proof of age before the parcel can be handed over.
Payment
Payment is collected using the payment method selected during checkout or provided when ordering by telephone.
By placing an order you authorise us to charge your chosen payment method for the full order value.
Following payment, we will send an electronic receipt confirming your purchase.
You will also receive a further email once the order has been dispatched.
Ownership of the goods transfers to you only after:
- Payment has been received in full; and
- The goods have been delivered to the delivery address supplied with your order.
Until these conditions have been satisfied, ownership remains with Iberica Ltd.
If your payment provider declines or refuses payment, your order cannot be processed.
Cancelling an Order
If you wish to cancel your order, please contact us through the Pure Spain website or telephone us during office hours.
Cancellation requests should normally be received before 10:00 am on the working day before delivery.
Where the order has already entered our packing or dispatch process, cancellation may no longer be possible.
If goods have already been dispatched, please contact us immediately and, where practical, do not accept delivery.
Any refund will be processed in accordance with our Returns and Refund Policy.
Delivery charges may not be refundable.
Approved refunds will normally be issued within ten days after cancellation requirements have been satisfied.
Product Substitutions
Occasionally a product may become unavailable after an order has been placed.
Where appropriate, we may replace the unavailable item with a product of comparable quality and an equal or greater value.
Where no suitable alternative exists, we may remove the unavailable item from the order and refund the amount paid for it.
Your Responsibilities
When placing an order, you confirm that:
- The information you provide is complete and accurate.
- You are authorised to use the payment method provided.
- Sufficient funds are available.
- You have read these Terms and Conditions.
- You will follow our returns procedure if returning goods.
Our Liability
We will always use reasonable care and skill in supplying our products and services.
However, we are not responsible for delays or failures caused by circumstances beyond our reasonable control.
Examples include:
- Extreme weather.
- Floods, fires or natural disasters.
- Acts of terrorism.
- Civil unrest.
- Government restrictions.
- Import or export controls.
- Industrial disputes.
- Shortages of materials or transport.
- Power failures.
- Failures affecting suppliers or couriers.
If circumstances beyond our control prevent us from fulfilling an order, we will notify you as soon as reasonably possible.
If the interruption continues for an extended period, we may cancel the contract and refund any sums paid where required by law.
Nothing in these Terms limits liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Any liability that cannot legally be excluded.
Subject to those legal exceptions, our total liability will never exceed the amount paid for the affected products.
We are not liable for indirect or consequential losses, including loss of business, profits or anticipated savings.
Website Information
Although we regularly review the information published on our website, occasional errors or omissions may occur.
Descriptions, photographs, packaging and specifications are intended as a guide only.
Product appearance may differ slightly from the images displayed online.
We reserve the right to update, amend or remove website content at any time without prior notice.
General Provisions
We may revise these Terms and Conditions from time to time.
Updated versions become effective once published on the Pure Spain website.
Continued use of the website or placing further orders after changes are published constitutes acceptance of the revised Terms.
If any part of these Terms is found to be unenforceable, the remaining provisions will remain valid.
Any failure by either party to enforce a right immediately shall not be treated as a waiver of that right.
Changes to any agreement between you and us must be confirmed in writing.
No person other than you and Iberica Ltd has any right to enforce these Terms.
Where you have agreed to receive marketing communications, we may occasionally send information about similar products or promotions.
You may unsubscribe from marketing emails at any time.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute relating to these Terms or the sale of products shall be subject to the jurisdiction of the courts of England and Wales, except where mandatory consumer legislation provides otherwise.
Thank You
Thank you for shopping with Pure Spain.
We are committed to supplying authentic Spanish food and providing a high standard of customer service. If you have any questions regarding these Terms and Conditions, please contact our customer service team through the Pure Spain website.